PTO was launched as a way to manage our case work in the most effective way while at the same time providing more work-life balance. The predictability that PTO fosters actually drives efficiency and effectiveness in our client work, and results in more time to concentrate on our clients' most important issues. Working smarter, not harder is a key tenet of this initiative.
Unlike traditional flexible work models, PTO is integrated into our day-to-day case work, allowing us to focus on long-term goals such as delivering client value. By approaching this issue holistically, BCG has developed a system that enables superior case team practices in areas such as prioritization, client coverage, clarity, and open communication.
Based on BCG's classic principles of time-based competition and process reengineering, PTO comes from a proven heritage of going beyond the obvious to make an impact. Our internal analysis has shown significant improvement in client value delivery through cases in which PTO was deployed, and clients have consistently told us that the quality of work is maintained in PTO cases—and quite often, it improves.
By continuously enhancing our processes through the use of PTO, we ensure the highest value creation and greater client satisfaction with our results.