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Brian Roughan

Partner & Managing Director

Boston

Brian Roughan is a core member of the Technology, Media & Telecommunications practice at The Boston Consulting Group.

Since joining the firm in 2005, Brian has acquired deep knowledge and experience in workforce management areas such as call center operations, field force, and center-based transactional work.

He brings a focus on operations and service excellence to his work, helping clients effectively deliver their products and services while maintaining high customer-satisfaction standards.

Before joining BCG, Brian was a manager at Arthur Andersen.

Areas of Expertise

  • Lean services
  • Lean enablement
  • Lean manufacturing
  • Lean advantage

Education

  • MBA, MIT Sloan School of Management
  • BS, summa cum laude, business, University of Massachusetts, Amherst
Experts
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