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Charting a New Course for a Family-Owned Transportation Company

A firm transforms from a classic family business into a top-performer.

A global family-owned transportation company was facing a generational shift. They sought BCG’s help in taking advantage of this transition to transform the business from a classic family business into a top-performer.

The transformation effort comprised five critical streams of work. BCG worked with the company to develop a robust governance model to ensure both an accountable leadership team and appropriate family oversight. A redesigned strategic planning process focused the organization on competitive advantage and growth, sharpened the business's strategic vision, strengthened the capabilities of the team, and enhanced investment discipline. 

A new performance management system sought to align behavior with strategy through transparent dashboards and financial rewards. Clearer strategies enabled a thoughtful redesign of important processes and IT systems in order to boost advantage and efficiency. BCG also helped the company focus on building capabilities through targeted enablement initiatives such as a Procurement Academy.

The company made a successful transition from its owner-founder to a new management team—and became an industry leader in cost containment.

As a consequence of the collaboration with BCG, and the continuous-improvement culture it fostered, the company’s performance was radically improved. Its fleet grew by a factor of 2.5 while the company doubled its bottom line. The company made a successful transition from its owner-founder to a new management team—and became an industry leader in cost containment.

Strategy
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