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Commercial Excellence Health Check

BCG’s Commercial Excellence Health Check helps logistics companies get a clear understanding of their operation.

With the Commercial Excellence Health Check, BCG is helping logistics companies assess the state of their current operations, understand existing problems, and prioritize ways to improve results and enhance operational excellence. The health check is run in four steps:

  1. Deploy diagnostic tools. Gather management interviews, expert deep dives, customer surveys, benchmarks, and best practices.
  2. Analyze and interpret data. Perform analyses for each tool and deep dives on selected topics; match results against best practices.
  3. Prioritize. Develop a priority matrix that distinguishes quick wins from difficult but fruitful changes.
  4. Define an improvement program. Create a customized commercial excellence program that includes detailed initiatives, targets, responsibilities, and timelines.
Transportation, Travel & Tourism
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