Choose your location to get a site experience tailored for you.

Remember my region and language settings

Agency Transformation

As countries and governments face new challenges, new demands, and increasing economic and technological complexity, departments and agencies are finding that their old missions and structures are no longer the best way to operate. Many need to re-think their operating model, structure, processes, and people in a way that maximizes results and minimizes the risks.

Transformation is a high-risk venture for any organization, but when done well, it can radically improve the way government works and make it fit for the future. Achieving this requires preparation and effective leadership alignment, program management, and execution to keep services running and ensure that change sticks.

Five Principles for Successful Reform

By focusing on five aspects of leadership alignment, program management, and execution, agencies can mitigate risks, increase their odds of long-term success, and deliver results.

  1. Recognize that policy is just a start. Good policy must also be translated into a clear, actionable plan that incorporates the impact of change on operations and staff.
  2. Engage key stakeholders. Identify those stakeholders who are essential to success and work with them in a constructive way to minimize potential obstacles to change.
  3. Keep the process forward-looking. Senior leaders need access to a disciplined program-management process. This process should provide an accurate view of what is being done, anticipate risks, allow for fast course corrections, and ensure clarity on emerging progress.
  4. Focus leadership on the highest priority issues. Robust program management support will help leaders successfully shift their attention from process to the delivery of value and the information senior managers need to drive results.
  5. Embed change and spread the word. For change to take hold, senior leaders must drive change through every corner of the organization with ongoing, consistent communication, feedback, empowerment, and motivation.
Public Sector
Previous Page