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Driving Breakthrough Change in Stores

Making operational improvements in stores can be difficult because of the interdependence of in-store processes and competing demands on the workforce. BCG helps retailers achieve breakthrough change in their stores through a proven five-step approach.

Many retailers aspire to achieve breakthrough change in their stores, but they lack the capabilities to do so. Putting the proper building blocks in place is an essential first step. BCG has developed a rigorous five-step approach to help retail companies generate actionable insights that have proven successful in making important changes in stores. There's a lot of detail underneath the key steps of our process, but here is the high-level overview of our approach.

Five Critical Steps to Drive Breakthrough Change

Step One: Prepare

Step Two: Diagnose Root Cause Issues and Opportunities

Step Three: Redesign, Test, and Refine

Step Four: Prepare for Rollout

Step Five: Roll Out

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