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Operations Experts

BCG's consultants and industry experts focusing on operations continue to partner with leading companies to arrive at solutions in cost and efficiency, supply chain management, procurement, and more. These are our global and regional leaders on this topic.

Global Leadership

Christian Greiser

Senior Partner & Managing Director, Global Leader, Operations Practice


  • Lean advantage
  • Profit improvement
  • Large-scale program management
  • Turnaround

Local Experts

Hanno Ketterer

Senior Partner & Managing Director


  • Leads BCG's Technology Advantage practice in the Netherlands
  • Leads BCG's global work in IT in insurance
  • IT strategy and simplification
  • Organization design

Heiner Himmelreich

Partner & Managing Director


  • Leads BCG's global work in IT sourcing
  • IT transformation
  • IT cost reduction
  • System selection and modernization

Jaap Backx

Partner & Managing Director


  • Retail banking
  • Wholesale banking
  • Smart Simplicity
  • Organization redesign

Dirk-Maarten Molenaar

Partner & Managing Director


  • Travel and tourism
  • Aviation industry
  • Business process outsourcing
  • Consumer goods

Daan Nollen

Partner & Managing Director


  • Leads BCG's Operations practice in Amsterdam
  • Leads BCG's Technology, Media, & Telecommunications practice in Amsterdam
  • Complexity reduction in FMCG
  • Manufacturing footprint optimization in durable consumer goods products

Peter Burggraaff

Associate Director


  • Leads BCG's technology in retail topic globally
  • E-commerce strategy in retail and consumer goods
  • Omnichannel and digital retail
  • Cloud computing and IT outsourcing

Bas van Heel



  • Leads BCG's global work in the postal industry
  • Contract logistics
  • Road freight
  • Supply chain management

Featured Experts

Bjørn Matre

Senior Partner & Managing Director


  • Transformation
  • Service excellence
  • Operations
  • Financial institutions

Brad Henderson

Senior Partner & Managing Director


  • Manufacturing
  • Supply chain and sourcing
  • Financial services strategy and operations
  • Economic and social development

Olivier Scalabre

Senior Partner & Managing Director


  • Industrial goods
  • Leads BCG's Operations practice in Western Europe, North Africa, and South America
  • Asset productivity
  • Large-infrastructure management

Ravi Srivastava

Senior Partner & Managing Director

New Delhi

  • Automotive
  • Real estate and construction
  • Operations
  • Large-project management

Jennifer Bratton

Partner & Managing Director


  • Transformation and change management
  • Lean advantage
  • End-to-end supply chain management and integration
  • Premerger and postmerger integration

Amit Ganeriwalla

Partner & Managing Director


  • Asia-Pacific leader, BCG TURN—turnaround, restructuring, and transformation
  • Leads BCG's global work in supply chain management
  • Lean manufacturing and production systems
  • Sourcing and procurement

Reinhard Messenböck

Senior Partner & Managing Director


  • Leads BCG’s global work in Smart Simplicity
  • Leads BCG’s global work in cost and efficiency
  • Growth strategy development
  • Go-to-market strategy

Michael Ringel

Senior Partner & Managing Director


  • Leads BCG's work in biopharma R&D
  • R&D strategy
  • Operations
  • Innovation

Teemu Ruska

Senior Partner & Managing Director


  • Managing partner leading BCG in Finland
  • Transformation and turnaround
  • Mergers and acquisitions
  • Due diligence