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Smart Simplicity

The Simple Defense Against Increasing Complexity

Complexity, as measured by the number of requirements companies have to satisfy, is rising steadily. To address each new requirement, companies often set up a dedicated function, create a new process or report, and then build systems to coordinate with existing functions. This leads to an increase in organizational complicatedness, meaning the number of procedures, vertical layers, interface structures, coordination bodies, and decision approvals. All of these internal complicatedness factors have seen a sharp increase over the past decades.

BCG's Smart Simplicity experts explain how organizational context drives behaviors that impact performance. See the implications.

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Explore BCG’s simplicity enablement tools: the Smart Simplicity Concept, the Complicatedness Survey, and the Smart Simplicity Academy.

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See how a major hotel chain improved profitability, share price, and customer satisfaction with Smart Simplicity.

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Reinhard Messenböck

Senior Partner & Managing Director

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Smart Simplicity

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