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A Game-Changing Approach

One way to succeed in the competitive, dynamic telecommunications market is to completely change the game—not just play it better. That means tailoring services and product offerings to individual client interactions. It also requires operators to seek out new ways to grow and innovate, and to understand the network structure of tomorrow.

The Growth Agenda

The digital services arena is heavily contested. How can you decide which opportunities will create the most value in the long term?

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Telecommunications in South Africa

How to Emerge Stronger from South Africa’s Economic Storm

Consumer optimism in South Africa is holding up well, but that’s likely to change. Companies should act now to weather the downturn.

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Mobile Data Usage and the True Drivers of Customer Satisfaction

A BCG study of key telco players worldwide revealed insights about usage and customer satisfaction that challenge conventional wisdom.

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How to Win with Convergence

In the past, offering discounts and bundles hasn't delivered the value providers expected. Here are nine ways to create convergence offers that work.

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Competition in the Mobile Handset Industry

BCG’s analysis of five parameters—market concentration, entry barriers, consumer choice, prices, and performance improvements—reveals that the mobile handset value chain is increasingly competitive.

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Transforming from Within

To remain competitive, it's worth the effort for telcos to transform their IT architecture and network infrastructure.

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