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Meeting Customer Needs Efficiently and Effectively

As operations become increasingly globalized and supply chains grow more complex, businesses must become more cost efficient and effective at delivering what their customers need and want. Customer demand for product innovation stretches resources and challenges traditional modes of operating. Leading companies embrace collaboration, pursue integration, and enhance capabilities—ensuring success in any business climate.

While essential, a diverse product portfolio can drive up costs and increase complexity. Can you balance both?

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BCG used comprehensive diagnostics, a center redesign, and implementation monitoring to keep a shipping company on course.

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Christian Greiser

Senior Partner & Managing Director, Global Leader, Operations Practice

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