Global wealth made a remarkable comeback in 2009. For many wealth managers, however, the recovery did not translate into stronger performance. Participants in a benchmarking study experienced falling revenues, narrower revenue margins, and rising cost-to-income ratios, despite the growth in assets under management. The report describes how wealth managers can overcome these challenges by using operating levers such as pricing to boost revenue margins; communicating their strengths to retain or win back clients; and transforming their approach to managing risk.
