IT Capability Maturity Framework

Information technology is an essential part of most, if not all, global businesses. As its role in the organization has gained importance, IT’s efficiency and effectiveness have come under growing scrutiny. Organizations increasingly looking to optimize the IT function should focus on several important questions:

• How good is our IT performance?

• How much value does it generate for the business?

• How do our IT capabilities compare with those of our company's competitors?

• What future changes do we need to make to our IT to support our company's strategic business goals?

• How important are the different IT capabilities to our business goals?

Developed by the Innovation Value Institute, the IT Capability Maturity Framework provides the answers through its standardized evaluation of the maturity level of every capability. The framework helps the IT organization understand its current position, make comparisons with benchmarks and peers, and define a target level (not necessarily the highest one) that will maximize the business value it generates for the company.

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