"Our IT organization needed to change to cope with the new business challenges (more projects, international development). I decided to launch an IT transformation to better align IT with business and reduce project time to market, as well as taking advantage of industrialization. BCG helped us define the operating model of IT (structure, governance, processes, HR model, KPIs) based on their understanding of our business and their experience. This helped us accelerate the transformation and clarify key trade-offs. Two years later, the IT organization was able to cope with the financial crisis, even if the adjustment has been painful. The new organization provides a flexibility that is very valuable in this new context."
— Eric Baudson, Global Head of IT and Operations, Calyonmore