Impact & Expertise


Today’s fiercely competitive global economy raises the stakes in virtually every industry. To succeed, companies must cut fat and become lean, move faster, and grow more efficient. They must reinforce their core capabilities, find fresh sources of differentiation, and develop the capacity for ongoing change.


BCG’s expertise in operations covers eight areas:

  • Cost Efficiency and Asset Optimization. Our approach is to find and implement opportunities to improve cash flow. We help companies release cash from the balance sheet, cut costs from operations, and improve asset effectiveness.

  • Lean in Services. BCG views attaining leanness as a way to deeply transform business competitiveness. Our approach ensures success by integrating four critical areas: business strategy, operational effectiveness, staff engagement, and performance management.

  • Lean & Manufacturing. BCG helps companies build trim, flexible manufacturing networks that can adapt quickly to changing market needs. We focus on reducing costs, increasing capacity by improving efficiency, and helping companies find and leverage capabilities that generate competitive advantage.

  • Outsourcing and Business-Process Offshoring. BCG helps companies achieve a competitive advantage through the prudent use of outsourcing, which can improve quality and productivity, power innovation, provide new sources of revenue, open up new markets, and deliver a sustainable cost benefit.

  • Program Management. The ability to manage large-scale change is critical to operations work. Our proprietary approach ensures that change efforts deliver the intended results and that new capabilities are embedded in the organization.

  • Service Operations. We help companies pinpoint which customer encounters really drive behaviors such as attrition, advocacy, or greater spending, and then focus improvement efforts on these critical points.

  • Sourcing and Procurement. We work with companies to reduce unnecessary complexity, develop needed purchasing strategies, create low-cost global building blocks, and construct stronger and more-productive relationships with suppliers.

  • Supply Chain Management. We work with companies to redesign their supply chains for optimal flexibility and the strategic advantage gained by being able to deliver the right product—at the right time and in the right way—to each customer segment.


Operations Publications

  • Mastering Complexity
  • MORE

Optimizing Support Functions

 See how BCG helps companies reduce costs and create value by achieving excellence in their support functions. view video

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Impact Stories

  • Optimizing an Apparel Company's Supply Chain
  • Learn how BCG partnered with a large European apparel company to improve its supply chain and cut costs.
  • read more

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