Impact & Expertise

Program Management

In virtually every industry, companies are being forced to move faster, become more efficient, and find fresh sources of differentiation. In addition, success generally means not just meeting, but exceeding, publicly stated targets. Senior executives today are facing important questions:

  • How do I ensure that results from change efforts are really delivered to the bottom line?

  • What are the main risk factors that I should actively manage in my change efforts?

  • How can I know when and where to intervene to guarantee success?

  • What is the best way to ensure that the executives and staff involved show real accountability for the program of change?

BCG has a proprietary approach to handling the operational side of change to ensure that the change effort delivers its intended results to the bottom line. Rigorous Program Management (RPM) applies a senior management perspective to a program of change. Read More 

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Impact Stories

  • Service Improvement at a Specialty Retailer
  • Learn how BCG helped a leading specialty retailer improve in-store service.
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  • Competitive Advantage in Claims Management
  • See how BCG helped a non-life-insurance company to lift profitability and gain market share through excellence in claims management.
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  • Improving Telecom Customer Satisfaction and Cost
  • See how BCG helped a client cut labor costs by 25 percent while improving service levels by 50 percent.
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