Impact & Expertise

Meet Our Service Operations Experts

BCG's experts represent a rich and diverse group whose experience encompasses the key issues faced by companies around the world. For every focus area, we also have local experts who provide key insights into the dynamics of each individual market.

Our integrated network of experts allows us to share best practices and leverage crucial information on the latest trends. For more information on our experts, use the links below to contact them or learn about their latest insight through their interviews on key business topics.

  • Ian Walsh
  • Partner & Managing Director
  • London
  • View video interview with Ian Walsh on how companies can optimize their customer service operations.
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  • Sukand Ramachandran
  • Partner & Managing Director
  • London
  • Felix Stellmaszek
  • Principal
  • Miami

Our Publications

  • Rules of Response
  • MORE
  • Segment-of-One Marketing
  • MORE
  • Winning the Online Consumer
  • MORE

Impact Stories

  • Improving Telecom Customer Satisfaction and Cost
  • See how BCG helped a client cut labor costs by 25 percent while improving service levels by 50 percent.
  • read more

The Premier Thought-Leadership Resource

BCGPerspectives ImageExplore the latest cutting-edge thinking on business and management issues.bcgperspectives.com

Contact Us

Leave a message for the Service Operations practice or submit a request for proposal. Go