Impact & Expertise

Financial Institutions

The current financial crisis has done more than destroy value—it has redefined what financial institutions must do to compete and win. To succeed in this new environment, financial institutions need to answer some critical questions:

  • How is the structure of the financial services industry evolving?

  • What new business models are emerging?

  • How is this crisis changing customer behavior in terms of product preferences, risk tolerance, and the perception of financial institutions?

  • How do we better understand and manage risks in our businesses?

  • How do we transform our cost structure to better align with reduced margin expectations?

Our practice works with leading financial institutions around the world to help them improve their competitive advantage in these challenging times. Through close and candid collaboration with our clients, BCG strives to find the most creative, cost-effective, and strategically sound long-term solutions. Read More 

Impact Stories

  • Developing a Turnaround Strategy Under Pressure
  • Find out how BCG worked with a stagnant business to quickly bring it back onto a growth track.
  • read more
  • Adapting a Pricing Strategy for Market Changes
  • See how BCG helped a telecom client revise its pricing structure to withstand significant market evolution.
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  • Improving Telecom Customer Satisfaction and Cost
  • See how BCG helped a client cut labor costs by 25 percent while improving service levels by 50 percent.
  • read more

Experts

  • Stefan Dab
  • Senior Partner & Managing Director
  • Brussels
More on our Experts

Unlocking the Power of Bank Branches

Even in today's digital, multichannel world, bank branches continue to play an important role, particularly in offering high-value expertise. BCG's Branch Excellence Program provides a comprehensive toolkit to help banks take their branch networks to the next level. view video

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Telecommunications Publications

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