Impact & Expertise

Retail

A perfect storm of factors—such as changes in consumer behavior, the emergence of large and powerful rivals, excess retail-selling-space capacity, consolidated and strong suppliers, and complex sourcing—are shaping a new competitive landscape in retailing. In such an environment, leaders in the industry face a number of key questions:

  • How do we become the destination for heavy spenders in our category?

  • How do we use transactional point-of-sale and loyalty-card data to better understand consumers and better serve them?

  • How do we ensure the seamless experience across channels and formats that consumers are now demanding? 

  • How do we determine the right portfolio of products, services, formats, and locations for future growth?

From customers and competitors to strategies to organization and operations, BCG’s retailing experts help clients address virtually all the key levers of performance improvement: In each of these areas, our practice strongly emphasizes hands-on implementation and change-management capabilities. Read More 

Experts

  • Brian Harris
  • Senior Partner & Managing Director
  • Washington, D.C.
More on our Experts

Impact Stories

  • Organizational Transformation at the Center and Business Unit Levels to Reach Strategic Goal
  • See how BCG helped a leading Chinese consumer goods company define long-term business opportunities and transform the organization both at the center and at the BU level to enable these opportunities.
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Organization Publications

  • Flipping the Odds for Successful Reorganization
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