Impact & Expertise

Retail

A perfect storm of factors—such as changes in consumer behavior, the emergence of large and powerful rivals, excess retail-selling-space capacity, consolidated and strong suppliers, and complex sourcing—are shaping a new competitive landscape in retailing. In such an environment, leaders in the industry face a number of key questions:

  • How do we become the destination for heavy spenders in our category?

  • How do we use transactional point-of-sale and loyalty-card data to better understand consumers and better serve them?

  • How do we ensure the seamless experience across channels and formats that consumers are now demanding? 

  • How do we determine the right portfolio of products, services, formats, and locations for future growth?

From customers and competitors to strategies to organization and operations, BCG’s retailing experts help clients address virtually all the key levers of performance improvement: In each of these areas, our practice strongly emphasizes hands-on implementation and change-management capabilities. Read More 

Experts

  • Brian Harris
  • Senior Partner & Managing Director
  • Washington, D.C.
More on our Experts

Impact Stories

  • Delivering on the SME Pricing Opportunity at a Major Bank
  • Find out how BCG worked with a leading bank to turn pricing ideas into rapid bottom-line impact in SME banking.
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  • Cost Reduction, Transformation for an Asset Manager
  • Find out how BCG transformed a major asset manager while rapidly reducing operating expenses by 20 percent.
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  • Deep Consumer Insights for a Financial Institution
  • See how BCG used consumer research and a unique “branch lab” pilot to improve a financial institution’s product offering.
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Financial Institutions Publications

  • Lean That Lasts: Capturing the Full Potential
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