Impact & Expertise


A perfect storm of factors—such as changes in consumer behavior, the emergence of large and powerful rivals, excess retail-selling-space capacity, consolidated and strong suppliers, and complex sourcing—are shaping a new competitive landscape in retailing. In such an environment, leaders in the industry face a number of key questions:

  • How do we become the destination for heavy spenders in our category?

  • How do we use transactional point-of-sale and loyalty-card data to better understand consumers and better serve them?

  • How do we ensure the seamless experience across channels and formats that consumers are now demanding? 

  • How do we determine the right portfolio of products, services, formats, and locations for future growth?

From customers and competitors to strategies to organization and operations, BCG’s retailing experts help clients address virtually all the key levers of performance improvement: In each of these areas, our practice strongly emphasizes hands-on implementation and change-management capabilities. Read More 


  • Brian Harris
  • Senior Partner & Managing Director
  • Washington, D.C.
More on our Experts

Impact Stories

  • Reversing 20 Years of Negative Growth
  • See how BCG helped a specialty retailer turn around its business to begin growing.
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  • Restoring market leadership at a grocery retailer
  • BCG supported a transformation at a grocery retailer to improve its performance and regain its market leader position.
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  • Improving Logistics for a Global Brewery
  • See how BCG helped improve cost-efficiency in manufacturing and supply chain for a global brewery and beverage company.
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