Impact & Expertise


The telecommunications industry operates in a rapidly evolving environment that presents numerous challenges and opportunities for service providers. With data usage growing at 50 percent a year in many regions, the demand for telecom services is surging, but not all companies are capturing the associated value.

Success depends more and more on extracting this value from the explosion in data usage while also managing the decline in traditional voice businesses. We help companies win in this market by focusing on three key areas:

  • Exploring ways to best monetize their increasingly constrained network capacities

  • Building a cost-effective, integrated broadband infrastructure that takes into account the existing infrastructure, differences in market potential, and competition for microgeographic markets

  • Reinventing the way go-to-market and technical functions work together in order to develop business models that create true competitive advantage

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Impact Stories

  • Improving Telecom Customer Satisfaction and Cost
  • See how BCG helped a client cut labor costs by 25 percent while improving service levels by 50 percent.
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  • Adapting a Pricing Strategy for Market Changes
  • See how BCG helped a telecom client revise its pricing structure to withstand significant market evolution.
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  • Developing a Turnaround Strategy Under Pressure
  • Find out how BCG worked with a stagnant business to quickly bring it back onto a growth track.
  • read more


More on our Experts

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Patrick Forth on the key capabilities required for companies to succeed in today's environment of rapid technological change.

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Telecommunications Publications

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