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Already, a handful of banks and nontraditional players with advanced digital platforms are gaining share with real-time, low-cost cross-border payments, preapproved credit, and superior foreign-exchange rates. In the process, they are generating 3% to 6% more in annual cross-selling revenues than their peers.

Kuo Loon Loh

Kuo-Loon Loh is a core member of the firm’s Financial Institutions and Insurance and People & Organization practices.

Kuo-Loon has led the development of market strategies, including entry in emerging markets, for top Asian insurance companies, multinational insurers, and leading North American and European financial institutions. He has also led large business transformation and organization redesign for clients across Asia.

Kuo-Loon’s numerous other projects include the cross-border postmerger integration of a Chinese and a Hong Kong bank. On this project, he also developed mid- to long-term growth strategies. He has also led the design and implementation of a global organization and governance structure for the risk division of a European bank.

Kuo-Loon has contributed his expertise to BCG’s 2009 white paper Drawing Lessons from the Past to Chart a Course for Insurers, the firm’s 2013 report Global Wealth 2013: Maintaining Momentum in a Complex World, and its June 2014 report Global Wealth 2014: Riding a Wave of Growth.

Before joining BCG in 2003, Kuo-Loon was a Manager at DBS Asia Capital Limited and Director of Group Strategy at Standard Chartered Bank.

Areas of Expertise

  • People and organization
  • Change management
  • Business transformation
  • Digital transformation
  • Salesforce productivity improvement


  • MBA, Kellogg School of Management
  • BA, Nanyang Technological University
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