Featured Content

According to BCG's Lucy Pilko, the need for protection against cyberrisk "is clear, compelling, and growing." But insurers need to understand a lot more about the risk they are taking on as they enter this sector.

Lucy Pilko serves as the regional practice area lead for the Insurance practice in the North America region, as well as the Brokerage Topic Leader. She’s also a member of the People & Organization Leadership Team for North America.

Lucy’s main focus is partnering with insurance carriers and brokers on innovation and growth strategies and on determining the operating model changes needed to deliver against those ambitions. She also works with clients on customer centricity and go-to-market strategies, as well as operating model transformation for insurance carriers and brokers.

AREAS OF EXPERTISE

EDUCATION

  • MBA, Harvard Business School (Baker’s Scholar)
  • BS, Industrial Engineering, Stanford University

Publications and Videos

Bionic Operations Reshapes Customer Personalization

Bionic insurers can offer dynamic mass personalization—providing the right experience, to the right customer, at the right moment, through the right channel.

insurance-startups-plung-in-1694x950-tcm9-86269.jpg

Insurance Startups Plunge In, Roiling the Small-Business Market

E-brokers and digital insurance carriers are giving small businesses new ways to buy insurance. BCG and Morgan Stanley quantify the impact on the market.
us-small-business-replacement-webcrops-article-1694x950-tcm9-63139.jpg

Digital Disruption in the US Small-Business Insurance Market

Small businesses, many operated by millennials and Gen-Xers, will increasingly buy insurance directly online. How should traditional insurers respond?
Deep Expertise, Broad Experience