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Three Ways Utility Companies Can Drive Fresh Growth in Retail

According to BCG's Stephan Lehrke, power companies can increase their retail business by increasing customer growth and improving profitability, moving into other markets, and building up their retail operations through value-added services—especially digital.

Stephan Lehrke is a core member of The Boston Consulting Group’s Energy and Marketing, Sales & Pricing practices, and he is the global topic leader for retail in the energy sector.

Since joining BCG in 1997, Stephan has worked with energy clients on customer segmentation, go-to-market strategy, customer experience, and customer journey optimization. He also has extensive experience developing retail energy strategies for a wide range of players, and he has helped a number of clients restructure their sales organizations.

Stephan’s engagements have covered next-generation sales, pricing, innovation, and product development across numerous sectors. He is experienced in marketing and sales in both energy and industrial goods, as well as cost reduction and process optimization.

Areas of Expertise

  • Leads BCG’s work on retail in energy
  • Go-to-market strategy
  • Customer experience
  • Sales force optimization
  • Next-generation sales
  • Innovation and product development
  • Industrial goods

Education

  • Master’s degree, technology management, Stevens Institute of Technology
  • Master’s degree, industrial engineering, Technical University of Berlin
Experts
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