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Wendy Mackay is a core member of the Financial Institutions and People & Organization practice areas at Boston Consulting Group. Wendy has worked with clients on transformation programs in a range of financial institutions, including retail banking, wealth management, and insurance. She also has significant experience in real estate and corporate development, having spent eight years in senior strategy and corporate development roles with one of Australia's largest diversified property companies before returning to the firm.

Wendy’s recent client work has included setting the growth and productivity agenda for an Australian wealth management company, setting up a crisis response program for an Australian financial institution, and reimagining the home loan customer journey for a digital attacker bank.

She has also been a part of other growth strategy, transformation, pricing, customer retention and culture change programs for financial institutions.

Areas of Expertise

  • Wealth management
  • Retail banking
  • Real estate
  • Customer journeys
  • Strategy and corporate development

Education

  • MBA, Australian Graduate School of Management
  • MSc, Lund University Sweden
  • Bachelor of Town Planning (University Medal), University of New South Wales
Experts
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