Partner & Managing Director, London
At BCG, Advocates are thoughtful and engaged. They listen closely because they believe that the best solutions can be discovered in the most unexpected places. Claire seeks a new perspective.
BCG has offered me an extraordinary succession of fascinating challenges; life at BCG never gets boring.
My background is in the public sector—in government, where I was a speech writer. I’ve always been interested in communicating ideas and finding new ways of thinking about things. One of the great things that BCG has brought me is the ability to try my hand at lots of different types of projects and experience many different client scenarios, countries, and challenges. This is what I love most about BCG: the level of variety.
Some of the work that I’m most proud of is the high-impact work we’ve done in the retail sector. I’ve also really enjoyed the opportunities BCG has given me to do work in social impact, particularly in education over a number of years.
Claire leads the Marketing, Sales & Pricing practice in BCG's London office and is on the firm’s Financial Institutions leadership team as global marketing partner. She also leads Women@BCG for Western Europe and South America. Claire has a BA in modern history from Balliol College, Oxford; an MSc in development studies from the London School of Economics; and a postgraduate diploma in law. Before she joined BCG, she was a civil servant in the UK Ministry of Justice and acted as private secretary and speech writer to the Lord Chancellor.
Q: What is a typical day like?
A: I don’t really have a typical day; every day is quite different. I will usually be doing a mix of supporting my clients to try to fix challenging business problems; working with teams in the UK and internationally to inject expertise on marketing and sales, which is my key topic area; and giving time to my internal leadership roles—in the Women@BCG program and the work that BCG provides for its social impact partners.
Q: Why did you choose to work at BCG?
A: I chose to work at BCG because of my unusual background; I did not have an MBA or any business studies qualifications. I felt that BCG was prepared to invest a significant amount in me to help me learn so that that I could have a fantastic grounding in the commercial sector. And I felt that BCG saw me as an individual and was prepared to create a tailored apprenticeship for me to help me develop my skills, even though I didn’t have the classical consulting background.
Q: What does being a mentor mean to you?
A: I love helping my mentees really think about what it is they want to do. BCG provides an amazing platform if you have a strong sense of direction and a vision for what you want to be, where you want to go. I try to get to know my mentees as individuals and then help them figure out what they want to do, what kind of person they are, and what kind of leader they can be—encouraging them to be their authentic self rather than having to fit into whatever they perceive a consultant should or should not be like. This is one of the things I enjoy the most.