Partner & Managing Director, Sydney
At BCG, Advocates are thoughtful and engaged. They listen closely because they believe that the best solutions can be discovered in the most unexpected places. Michael seeks a new perspective.
The best part of working at BCG is that I am encouraged to think about things differently to create innovative, new solutions that help individuals and business. Then I get to help those businesses actually deliver in a meaningful way.
My background is in technology-enabled transformation and large scale change. I was drawn to BCG because it offered me the opportunity to follow my passion for building new businesses and improving end-to-end customer experience based on digital enablers.
BCG has provided me with a tremendous and fast learning experience. I’ve been exposed to new industries and functions, as well as ways of working I hadn’t experienced before. What I love about the work I do is the end-to-end involvement with a client, from talking to business leaders to scoping out their challenge, working with the client to develop a unique solution, then helping the client go to market.
One thing that is unique about BCG is its people. Every day I get to work with people who are passionate about working as a team to deliver the answer but also pragmatic about how to do it. I have quickly and easily developed many relationships with my teams, the leadership group, and global and local experts who all help in delivering for the client. It’s how I personally succeed, and how BCG helps our clients succeed.
Michael holds a bachelor’s of business management and law from Macquarie University and an MBA from the Australian Graduate School of Management. Michael’s broad business experience has led to a career in building new business and improving customer experience.
Q: What did you learn in your first year on the job?
A: The learning curve at BCG is steep and constant. In my first year, I learned the core skills needed to be a successful consultant, including how to work on a team and how to frame different types of problems and think about solutions. I also learned a great deal about different industries, functions, and clients. The learning in the first year is immense but incredibly rewarding.
Q: What characteristics do you believe define a BCGer?
A: A BCGer is someone who is tenacious and relentless in finding a unique solution based on a very client-specific problem and objective. He or she is keen to understand different perspectives and work with diverse teams, and comfortable working in a way that isn’t predetermined but adapted to the needs of the client problem. A BCGer also puts his or her hand up and wants to get involved in thinking broadly and strategically to create client impact, regardless of role, tenure, and experience. That’s when a person works really well in a BCG team to help our clients.
Q: What was one of your favorite case experiences?
A: One of my favorite case experiences was when I worked with a client to come up with a business idea that was very different from the client’s core business. Part of the process was to develop a strategy and business case to secure resources to build and launch the new business. The client CEO decided to run a “shark tank” style business case interrogation, and the project’s senior client lead and I were given 24 hours’ notice to develop our presentation. At the end of the shark tank, the CEO and his entire leadership team approved the business case and provided the resources we asked for.