Jean-Werner de T'Serclaes

Jean-Werner de t’Serclaes joined Boston Consulting Group in September 1999. He worked in the Paris and Madrid offices of BCG before moving to Colombia in 2013 to open the firm’s local franchise. He returned to Paris in early 2019 and is a current member of the French management team in charge of business development. He leads BCG’s Financial Institutions practice for Western Europe, South America, and Africa, as well as the Fintech Control Tower.

Jean-Werner has deep experience in large digital transformations and turnaround programs for leading players in both Europe and South America.

Before joining the firm, Jean-Werner worked as an Analyst for Merrill Lynch in the area of principal investment activity. He is fluent in English, French, and Spanish, and also speaks some German and Portuguese.

AREAS OF EXPERTISE

EDUCATION

Masters, business administration and science, ESSEC Business School

Publications and Videos

The Pandemic Pushed Insurtech Funding to an All-Time High

The Pandemic Pushed Insurtech Funding to an All-Time High

2020 saw a rush to digitization throughout the industry. For insurtechs, a record amount of equity funding followed.

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Wie Familienunternehmen mit einer Charta Geschäftserfolg und Nachfolge langfristig sichern

Familienunternehmen befinden sich in einem Spannungsfeld zwischen der Sicherung des langfristigen Unternehmenserfolges bei gleichzeitiger Bewahrung eines guten familiären Verhältnisses.

InsurTech Enters the ’20s with Sustained Success

A look at the record-breaking year in InsurTech (emerging trends, innovative business models, and the most disruptive technologies) using a data-driven view of InsurTech globally through products, investments, and geographies.

Global Retail Banking 2018: The Power of Personalization

Consumers increasingly expect their banks to approach them with helpful offers—without being intrusive. Welcome to the next digital challenge.

Why Multilatinas Hold the Key to Latin America’s Economic Future

The last decade was a turbulent one for Latin America. But these elite companies still achieved above-average growth. Here are the secrets to the multilatinas’ success.

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Global Retail Banking 2017: Accelerating Bionic Transformation

Retail banks that blend the best of the digital and physical worlds to reshape their distribution models, personalize their value propositions, and create end-to-end customer journeys can generate a 30% increase in net profit by 2020.

Global Retail Banking 2016: Banking on Digital Simplicity

Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail banking excellence.

Customers Steer Digital Trends Driving Retail Bank Transformation

Consumer expectations, fueled by digital retail innovators, are disrupting retail banking. Banks must embrace the digital opportunity to improve the customer experience or risk becoming mere utilities.

Retail Bank Operational and Digital Leaders Reap the Rewards

How do leading banks achieve operational and digital excellence—and the financial rewards that excellence brings? How can other banks join them at the top?

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Use a Charter to Sustain a Family’s Business and Legacy

A charter can help a family business sustain its success, ensure smooth leadership transitions, and manage shareholder changes while building an enduring legacy for generations to come.

The Bionic Bank

Retail banks today must provide digital functionality for speed and convenience, as well as thoughtful human interaction when the customer demands it. Retail banks must become, in a word, bionic.

How to Boost Bank Branches in a Multichannel World

Retail banks need a proven methodology to turn their branches into the brand-building, loyalty-enhancing pillars of profitability that they can truly be.

Tiefgreifende Expertise, umfassende Erfahrung