Working in a Retail Bank Will Never Be the Same - rectangle

Related Expertise: Retail Banking, Financial Institutions, Digital Transformation

Working in a Retail Bank Will Never Be the Same

By Andrea BressaniUgo CotroneoMuriel DupasThorsten Brackert, and Juan Uribe

Customers enthusiastically embraced the digital tools that retail banks rolled out during the pandemic. For banks, this is significant. They can use these digital tools as the foundation for a new, bionic distribution network that enables more seamless digital and in-person experiences. But to begin, banks need to understand what the bionic distribution network looks like in action, how to put it in place, and the performance improvements to expect.

  • All bionic networks rest on three pillars: offering a hybrid customer journey, reinforcing employees’ capabilities, and doubling down on analytics and AI.
  • In addition to implementing the three pillars, transforming a bank’s distribution network requires a thorough review of the institution’s current structure and then taking several concrete actions to facilitate change.

Learn how banks that implement a bionic distribution network will benefit.

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