Digital Banking: Opportunity for Extraordinary Gains in Reach, Service, and Productivity in the Next 5 Years

This report is published by The Boston Consulting Group, Federation of Indian Chambers of Commerce and Industry (FICCI) and Indian Banks' Association (IBA). Digital banking is expected to fundamentally change the way banking is done. It has phenomenal implications for all banks and many non-banks which plan to access the digital payments space. This report by BCG in association with FICCI and IBA highlights all drivers of value and lays out an action road map for banks.