Complexity, as measured by the number of requirements companies have to satisfy, is rising steadily. To address each new requirement, companies often set up a dedicated function, create a new process or report, and then build systems to coordinate with existing functions. This leads to an increase in organizational complicatedness, meaning the number of procedures, vertical layers, interface structures, coordination bodies, and decision approvals. All of these internal complicatedness factors have seen a sharp increase over the past decades.
BCG's Smart Simplicity experts explain how organizational context drives behaviors that impact performance. See the implications.
Discover more insightsExplore BCG’s simplicity enablement tools: the Smart Simplicity Concept, the Complicatedness Survey, and the Smart Simplicity Academy.
Explore our solutionsSee how a major hotel chain improved profitability, share price, and customer satisfaction with Smart Simplicity.
Read more about our impactTo identify the symptoms of pain points in your organization and reveal the levers that create complicatedness, please email us to take a three to five minute survey. All data will be kept confidential and answers will only be analyzed on an aggregated level.
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