Insurance
Meeting Today’s Daunting Challenges with Strategy, Business Model Innovation, and Discipline
The insurance industry is entering a new era. Changing consumer needs and expectations are placing greater demands on existing players. Insurers are adapting with digital offerings and advanced analytics—which in turn deliver compelling new business opportunities. But how can the industry sustain profitable growth in a highly competitive, low-interest-rate environment and serve an aging population? Through a customer-centric approach that drives every interaction.
Insurers require a complete customer-centric approach in order to gain competitive advantage in today's digital environment.
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It’s time for insurance companies to revise their risk strategies and invest heavily in compliance.
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Insurers must rethink the customer engagement model in response to a rapidly changing insurance industry.
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The digital fitness model helps insurers develop a blueprint for a successful transformation by focusing on five dimensions.
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BCG applies five digital initiatives to help a major insurance carrier improve its customer focus, cut costs, and increase efficiency.
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Pia Tischhauser
Senior Partner & Managing Director, Global Leader, Insurance Practice
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