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Global Insights: North America, May 2018

People expect modern, technology-enabled services and user experiences from all the organizations they deal with, including the government. Join us to explore the role of emerging technologies and their potential to transform customer experience with some of the world’s leading US-based technology houses.


Airbnb continues to upgrade their AI algorithms in pursuit of perfecting an end-to-end personalized travel-booking experience. Analyzing more than 100 attribute factors for each customer and host, Airbnb’s AI can predict whether a prospective guest would give a particular home a poor or good rating.

Amazon & Amazon Web Services

Small multi-disciplinary teams connected to customers are the key to Amazon’s customer-centricity, with 90% of the more than 1000 new products in 2016 initiated by customer engagement.


Splunk’s machine learning platform for machine-generated data such as incident logs or sensor data allows monitoring of system performance and potential incidents or breaches. Their DevOps-driven application delivery capability enables continuous performance feedback, resulting in real-time improvement.


Microsoft’s workplace of the future offers immersive demonstrations of the digital world to come. The hands-on experience showcases the integration of technologies in research labs now, likely to scale in the foreseeable future.

Global Insights Tour