Welcome to BCG Bytes, a collection of BCG’s current thinking about all things digital by our experts in Australia and New Zealand. As we welcome a new decade, is the intersection of people and technology going to play a vital role for organisations to win in the ’20s? Through this combination of technology and human capabilities, we have welcomed a new concept, the ‘Bionic Company’. Bionic companies will seamlessly blend human and technological capabilities and therefore enable superior customer experiences and relationships, more productive operations, and dramatically increased rates of innovation.
This week, BCG’s Thomas Reichert provides us with three key ways to invest in both people and technology to, not only build better organisations but also ensure that we strive towards a better world.