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BCG Bytes

Welcome to BCG Bytes, a collection of BCG’s current thinking about all things digital by our experts in Australia and New Zealand. In BCG’s most recent Digital Government Citizen Survey, the UK has the highest level of citizen satisfaction out of the thirty countries we looked at. This week, BCG Senior Knowledge Analyst Francisca Browne spoke to Andrew Greenway, one of the leaders behind the establishment and operation of the UK Government Digital Service (GDS) to understand what lessons they learned.

This week, we take a look at the private sector, some of our colleagues take a deeper look at how KLM Royal Dutch airlines have transformed their digital operations using data and analytics – with results that are really taking-off.

Lessons learned, with Andrew Greenway

As governments continue to struggle with fiscal pressures and citizen demand, there are many lessons to be learned from those on the transformation path to a digital government. Andrew Greenway, Partner at consultancy Public Digital says raising the bar by working in the open, and starting small and delivering quickly, are part of the recipe for success. But can Australia follow suit with success?

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How Digital Operations Put The World’s Oldest Airline In The Lead

KLM Royal Dutch Airlines has recently embarked on a digital transformation that has seen the company make strides in solving one of the industry’s toughest problems – dealing with operational trade-offs. But this report explains the solution had as much to do with changing how senior leadership makes decisions, as it did with emerging tech.

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