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BCG Bytes

Welcome to BCG Bytes, a collection of BCG’s current thinking about all things digital by our experts in Australia and New Zealand. As we welcome a new decade, is the intersection of people and technology going to play a vital role for organisations to win in the ’20s? Through this combination of technology and human capabilities, we have welcomed a new concept, the ‘Bionic Company’. Bionic companies will seamlessly blend human and technological capabilities and therefore enable superior customer experiences and relationships, more productive operations, and dramatically increased rates of innovation.

This week, BCG’s Thomas Reichert provides us with three key ways to invest in both people and technology to, not only build better organisations but also ensure that we strive towards a better world.

Inspiration from Three CEOs: Investing in People and Technology for Better Companies and a Better World

Is the critical ingredient to drive key business and societal outcomes the amalgamation of technology and people? Could this be the recipe to truly unlock sustained value and impact? BCG’s Chairman of Global Practices and the Global Leader of DigitalBCG, Thomas Reichert, reflects on his conversation with global leaders and suggests that three key actions have the power to drive real and sustainable change.

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The Bionic Company

We have all heard about the bionic eye and the bionic man but what about the Bionic Company? Companies, through intertwining technologies with human capabilities can fully unleash the power of technology through its people, enabling people and technology to work seamlessly together. Our research suggests that there are four enables for organisation to become Bionic: data and AI learning; innovation-ready technology; digital talent; and platform organisation.

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