Ben Wade
Managing Director & Partner
London
Ben Wade is a core member of Boston Consulting Group’s Consumer practice, specializing in airlines, as well as the broader travel and tourism industry and retail. He leads BCG’s work in airlines globally. His work with airlines has spanned Europe, the Middle East, Asia, and Africa, and has covered a broad range of topics including sales, distribution, revenue management, network, cost transformation, and organization design. He also leads BCG’s work on sustainability in aviation.
Ben has co-authored reports on the trends shaping the airline industry, and the evolution of artificial intelligence in the travel sector.
A data-driven, action-oriented, and digitally supported approach will help airlines emerge stronger from the pandemic crisis.
Big changes loom for air carriers, including the need for more personalized service and increased sustainability. Here’s how industry leaders should respond.
Travel companies are rich in data and confront complexity daily—characteristics that play to AI’s strengths. But for AI to succeed, companies must do more than experiment.
In the wake of Britain’s vote to leave the EU, banks should assess and mitigate risks, understand potential scenarios—and prepare for any opportunities that may arise.
Retail banks must develop digital capabilities that radically simplify their businesses while improving customer experience. This mandate for digital simplicity emerges from BCG’s report on global retail banking excellence.
