Michael Urban
Managing Director & Partner, Leader Insurance Data Solution Suite
New York
Michael Urban is a core member of Boston Consulting Group’s Insurance practice and the global leader of productivity improvement in Insurance and BCG’s insurance excellence benchmarking product. He is an expert in the field of digital insurance. Michael has advised multinational and regional clients in the insurance and banking sectors on digitizing their core business, organization, and operations. He focuses on assuring long-term competitive advantage, leveraging innovation, and introducing new technologies. He is also an expert in customer journeys, complexity reduction, Agile@Scale, DAI, and productivity improvement.
Michael is a mathematician. He joined the Dusseldorf office of BCG in 2003 and moved to the New York office in August 2019.
Insurers can benefit from efficiency gains of 30% to 50% with these three steps.
Bionic Operations is more than Digital 2.0! It constitutes a new logic in client interactions with proactive and preemptive personalized services enabled by a new digital ecosystem. The impact for insurance companies is tremendous, with regard to both business logic and the setup and workforce required. The future of insurance operations has arrived, and we’ll share real-life examples.
