Managing Director and Senior Partner; NAMR Regional Leader, Insurance Practice
Lucy Pilko serves as the regional practice area lead for the Insurance practice in the North America region, as well as the Brokerage Topic Leader. She’s also a member of the People & Organization Leadership Team for North America.
Lucy’s main focus is partnering with insurance carriers and brokers on innovation and growth strategies and on determining the operating model changes needed to deliver against those ambitions. She also works with clients on customer centricity and go-to-market strategies, as well as operating model transformation for insurance carriers and brokers.
Bionic insurers can offer dynamic mass personalization—providing the right experience, to the right customer, at the right moment, through the right channel.
E-brokers and digital insurance carriers are giving small businesses new ways to buy insurance. BCG and Morgan Stanley quantify the impact on the market.