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Encashing on Digital: Financial Services in 2020

Saurabh Tripathi Nimisha Jain Amit Kumar Kanika Sanghi Abhinav Bansal Samar Bajaj

The role of digital in financial services is rapidly expanding. However, the financial services industry has not fully recognized the rising importance of digital among Indian consumer. Financial institutions need to leverage digital to completely transform the customer experience. They will need to transform themselves in three stages.

This report is prepared by The Boston Consulting Group in association with Facebook.

Digital, Technology, and Data