Operations

Riding the Next Wave of Outsourcing

Jonathan Cowan Katrina Helmkamp Jim Hemerling Hubert Hsu Michael Zinser

Low-cost-country outsourcing has become much more sophisticated, but that doesn't mean outsourcing is the answer for every company. Not all products-and not all portions of a product's supply chain-should be outsourced. Lasting competitive advantage requires a nuanced approach. You must consider internal costs and organizational processes in deciding what you send, where you send it, and how you operate. Even when outsourcing is the right answer, most companies face a steep learning curve.

Operations