Transformation IT at Telcos: Who's in the Driver's Seat?

Rüdiger Schicht Daniel Ritz

Top telco managers often fall under the spell of their IT staff, but IT decisions are too important to be left to the experts. In a competitive environment, telcos cannot afford to support a bloated IT infrastructure. Daniel Ritz and Rüdiger Schicht have come up with a four-step plan to overhaul IT. It requires that senior managers shake off the spell of IT and get deeply involved. With commitment and patience, they can help effect a much-needed IT transformation.

Telecommunications Industry