Transformation IT at Telcos: Who's in the Driver's Seat?

Top telco managers often fall under the spell of their IT staff, but IT decisions are too important to be left to the experts. In a competitive environment, telcos cannot afford to support a bloated IT infrastructure. Daniel Ritz and Rüdiger Schicht have come up with a four-step plan to overhaul IT. It requires that senior managers shake off the spell of IT and get deeply involved. With commitment and patience, they can help effect a much-needed IT transformation.