Ian Walsh is the co-leader of Boston Consulting Group’s Financial Institutions practice in the UK, the Netherlands, and Belgium, with experience in retail banking, commercial banking, and asset management. He advises CEOs and senior executives on strategic, organizational, digital, and operational matters. As the head of BCG's retail banking work for many years, Ian has supported over 100 organizations in 35 countries. Ian is the primary author of multiple BCG products and publications, including Bionic Banking. He is a regular speaker and panelist at industry conferences. Ian also has considerable experience in the media, energy, and private equity sectors.

Ian has served on BCG’s global leadership teams for the Financial Institutions, Operations, and Marketing & Sales practices. He also led BCG’s customer experience work for many years. He was a core member of BCG2020, BCG’s internal strategic review, and has held a wide range of internal roles within BCG UK. He currently sits on BCG’s partner performance and senior partner selection committees.

Ian is a board member of the Sutton Trust, a charity that pilots programs and advocates for improvements in social mobility through education and employment. He has been an advisory board member of the Education Endowment Foundation, a £250 million fund established to improve educational performance in the UK, and a Young Global Leader at the World Economic Forum. He also led BCG’s support of the London Olympics 2012.

AREAS OF EXPERTISE

  • Retail banking
  • Asset management
  • Wealth management
  • Organization design
  • Operational effectiveness
  • Distribution strategy
  • Proposition design and pricing
  • Financial performance and cost leadership
  • Corporate strategy
  • Customer experience, retention, and analysis
  • Customer centricity

EDUCATION

  • Barrister at Law, Honorable Society of King’s Inns
  • Masters in Finance, University College Dublin, School of Business
  • Bachelor of Commerce, University College Dublin

HONORS AND AWARDS

  • Young Global Leader, World Economic Forum
Deep Expertise, Broad Experience