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Meeting Today’s Daunting Challenges with Strategy, Business Model Innovation, and Discipline

The insurance industry is entering a new era. Changing consumer needs and expectations are placing greater demands on existing players. Insurers are adapting with digital offerings and advanced analytics—which in turn deliver compelling new business opportunities. But how can the industry sustain profitable growth in a highly competitive, low-interest-rate environment and serve an aging population? Through a customer-centric approach that drives every interaction.

It’s time for insurance companies to revise their risk strategies and invest heavily in compliance.

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It’s time to rethink the customer engagement model in response to a rapidly changing insurance industry.

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The digital fitness model helps insurers develop a blueprint for a successful transformation by focusing on five dimensions.

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BCG applies five digital initiatives to help a major insurance carrier improve its customer focus, cut costs, and increase efficiency.

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Pia Tischhauser

Senior Partner & Managing Director, Global Leader, Insurance Practice

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