Critical Capabilities and Infrastructure for Retailers

As retailers strive for increased efficiency, reinvent in-store models, offer additional services, and become increasingly digital, they must build critical capabilities—from people processes to more robust data and analytics infrastructure.

The bar gets raised every year by retailers (both traditional and pure-play online players), technology companies, and digital start-ups. Retailers must innovate to stay relevant—creating more efficient internal operations and offering more personalized, consistent, and integrated shopping experiences that help customers shop faster and smarter.

To execute those innovations, retailers must build up critical capabilities, including:

  • Organization structure and systems
  • Frontline hiring and training
  • Leadership
  • Store management
  • Enablement
  • Procurement
  • Real estate management and geoanalytics
  • Big data and advanced analytics
  • In-store digital
  • E-commerce
  • Technology infrastructure
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