A BCG study of the internal operations of more than 1000 US and European companies found that the amount of procedures, vertical layers, interface structures, coordination bodies, and decision approvals within organizations had increased by anywhere from 50% to 350% over a 15-year period, in response to growing external complexity.
BCG’s Complicatedness Survey is designed to assess the factors contributing to an organization’s complicatedness across eight key dimensions and to identify the true pain points affecting business performance.
To give you an idea of how BCG pinpoints these issues, we list just of few of the survey questions that we pose within eight relevant dimensions.
The eight context dimensions are bound together by Leadership.
The Complicatedness Survey isn’t limited to use within a comprehensive project. It can also start a conversation about overall simplification, make existing discussions more tangible, or quantify a leader's perception of what’s going on.
This is because the Complicatedness Survey can be conducted at varying degrees of intensity. For example, BCG offers a quick and easy online survey of employees using standardized questions and text-entry fields to get an overall sense of complicatedness. We can conduct deep dives into each dimension, then provide a fast and concise analysis of complicatedness, making comparisons across different parts of the organization and determining which areas to tackle first.
Finally, our detailed and precise insights provide businesses with different output formats that provide an overall summary, key survey results per dimension, and major pain points within individual dimensions and subdimensions. We also provide a complicatedness index that scores your organization’s overall level of complexity, employees' perceptions of complicatedness, and notable differences among the eight context dimensions.
All this data can then be used to help determine the symptoms of complicatedness, articulate performance issues, and establish a case for change.