Cross-Border E-Commerce Makes the World Flatter
Barriers to cross-border e-commerce are falling away, and online retailers, carriers, and other service providers are gearing up to compete in an effectively borderless world.
Read the articlePostal operators and their competitors continue to face serious threats from the digitalization of mail, a trend that will only intensify in the years ahead.
Government-owned postal organizations are being challenged to transform their traditional role as domestic mail carriers into preferred e-commerce shipping partners, and in some instances to become global parcel operators. At the same time, the rapid emergence of e-commerce is boosting parcel volumes and opening an opportunity for traditional postal operators to reinvent themselves as preferred parcel vendors due to the density, reach, and low-cost nature of their networks.
Based on business transformation research and best practices, here’s a three-step approach for a long-term postal transformation plan:
Postal leaders from across Europe shared these insights about how their organizations tackle transformation.
In a multichannel world, consumers have high expectations for sales, service, and fulfillment. Companies that meet these expectations will cement relationships with their consumers and generate long-term growth in online and overall sales. These guidelines can help retailers develop a comprehensive approach for expanding online sales:
Barriers to cross-border e-commerce are falling away, and online retailers, carriers, and other service providers are gearing up to compete in an effectively borderless world.
Read the articleConsumers say they can imagine making nearly 75% of their purchases online. To turn that vision into reality, retailers, carriers, and others will need to meet those buyers’ exacting expectations.
Read the articleSame-day delivery, a concept that bombed during the dot-com era, is back on the loading dock. Will it fare better this time around?
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