The World Is Different Now. Telcos Are Too. - TebiT 2021

Related Expertise: Telecommunications Industry , Digital Maturity

The World Is Different Now. Telcos Are Too.

TeBIT 2021 Executive Report

By Frank FeldenThomas Krüger, and Wim De Meyer

When the world moved offsite, telcos provided critical connectivity—and helped society adapt. But how well poised are operators to go even further, seizing new opportunities and revenue streams in the digital ecosystem? This year’s telco IT benchmarking (TeBIT) study finds European operators getting into position. But to become true digital leaders, they’ll need a more strategic, end-to-end approach.

  • COVID-19 lockdowns put added pressure on 2020 revenues—with roaming seeing a particularly severe decline. Yet overall, revenues and margins remained stable.
  • While network traffic has surged, other players—such as the digital-streaming giants—are doing a better job than telcos of monetizing the change in customer behavior.
  • As a group, TeBIT participants have an intermediate digital-maturity level—trailing industries such as media and entertainment as well as software and IT services.
  • TeBIT telcos lag most markedly in purpose and strategy, but they have high ambitions for the future.

Seven best practices can help telcos boost their digital maturity. Read about them—and additional findings from the TeBIT report—here.

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Tech + Us: Monthly insights for harnessing the full potential of AI and tech.