Focus | January 28, 2021
Now is the time to reduce complexity in GBS. This can help companies achieve excellence and transform customer experience.
Article | October 2, 2020
Excellent functional level strategies can yield cost savings, offer greater customer satisfaction, provide a more responsive platform for driving transformation—and sharpen your company’s competitive edge.
Article | October 30, 2019
Adopting a best-of-breed approach improves flexibility in critical processes while unleashing more agile ways of working.
Article | August 21, 2018
Using a three-part approach, companies can redesign processes and choose the right tools to unlock the real value of digital technology in support functions.