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Agile Transformation at ING Netherlands

Competing in a world in which digital innovators are setting high customer expectations demands that companies seeking to respond faster to changing customer requirements find a new way of working. For help in organizing around interconnected and customer-focused missions, ING Bank Netherlands partnered with BCG to adopt an end-to-end agile model based on squads, chapters, and tribes of employees to accelerate and enhance their responsiveness to clients.

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