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Michael Sherman leads the Technology, Media & Telecommunications practice for The Boston Consulting Group in the southern US. At BCG, Michael has focused on advising large technology, media, and telecommunications clients on growth strategies and operational efficiency.

Michael’s recent case work at BCG includes leading a project to transform the call-center operations for a top-tier US telecom, identifying emerging industry-focused solutions for a leading BPO provider, and leading the redesign of a traditional IT outsourcing provider into closely adjacent BPO offerings.

Before joining BCG, Michael was a senior executive for an enterprise software company and held multiple senior executive leadership positions in the technology industry for a publically traded B2B software company.

Areas of Expertise

  • Leads BCG’s Technology, Media & Telecommunications practice in the southern US
  • Call center operations
  • Business process outsourcing
  • Agile software development
  • Transition to cloud
  • Emerging technology solutions
  • Cellular and mobile technologies
  • Telecom operations optimization

Honors and Awards

  • Named to “UPstanding Executive Power List” by Audeliss, 2016
  • Named one of the “Top 100 Most Influential Blacks in Corporate America” by Savoy Magazine, 2016


  • MBA, Duke University, Fuqua School of Business
  • BS, electrical engineering and computer science, Duke University
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