The insurance industry is entering a new era. Changing consumer needs and expectations are placing greater demands on existing players. Insurers are adapting with digital offerings and advanced analytics—which in turn deliver compelling new business opportunities. But how can the industry sustain profitable growth in a highly competitive, low-interest-rate environment and serve an aging population? Through a customer-centric approach that drives every interaction.
Insurers require a complete customer-centric approach in order to gain competitive advantage in today's digital environment.Explore digital trends shaping the insurance industry
It’s time for insurance companies to revise their risk strategies and invest heavily in compliance.Learn more about risk management
Insurers must rethink the customer engagement model in response to a rapidly changing insurance industry.Discover more insights
The digital fitness model helps insurers develop a blueprint for a successful transformation by focusing on five dimensions.Explore our solutions
BCG applies five digital initiatives to help a major insurance carrier improve its customer focus, cut costs, and increase efficiency.Read more about our impact