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Meeting Customer Needs Efficiently and Effectively

As operations become increasingly globalized and supply chains grow more complex, businesses must become more cost efficient and effective at delivering what their customers need and want. Customer demand for product innovation stretches resources and challenges traditional modes of operating. Leading companies embrace collaboration, pursue integration, and enhance capabilities—ensuring success in any business climate.

New design principles and digital technologies are profoundly changing industrial production, giving rise to "the factory of the future." The first manufacturers that transition to full-scale adoption will usher in a new era of industrial operations.

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BCG used comprehensive diagnostics, a center redesign, and implementation monitoring to keep a shipping company on course.

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Christian Greiser

Senior Partner & Managing Director, Global Leader, Operations Practice

 Email  Christian Go to experts