Digitalizing the Financial Services Industry

DigitalBCG in Financial Institutions assembles a multidisciplinary team of experts in digitalization. We work with visionary business leaders who seek to win in the digital age, helping them leverage the power of new technologies to transform their core businesses from front to back. We meet the specific challenges of digitalizing financial services institutions by producing a roadmap that is seamless, rapid, and impactful. We reimagine customer journeys end-to-end by addressing key customer pain points and identifying new pathways and opportunities. Our solutions involve every step of the value chain, including product and services innovation, operations, go-to-market, and support functions.

Our Mission

Far too many financial institutions—including banks of all types, and asset and wealth managers—are struggling to bring their business and operating models into the digital age. They find themselves trailing competitors who have moved more rapidly, won the hearts and minds of their customers, and gained market share. The mission of DigitalBCG in Financial Institutions is to directly, in a hands-on manner, show our clients how they can gain competitive advantage through digital transformation.

We invite you to explore our specific offerings and meet our experts.


We field a comprehensive team of our best people, blending a strong on-the-ground local team with global experts and specialist coaches.

These experts and facilitators can also be joined by segment and regional specialists. Overall, the team will include:

  • Leading global experts with proven track records in driving end-to-end digital journey transformation
  • Design and user-experience experts
  • Agile and lean professionals
  • Digital disruption and fintech specialists
  • Mission-critical IT architects
  • Leads BCG’s Digital in Financial Institutions topic globally
  • Leads BCG’s Technology Advantage practice in Switzerland
  • Digital transformation in banking and insurance
  • M&A and postmerger integration in banking
  • Global co-leader BCG Customer Experience
  • Banking
  • Digital innovations
  • Change management

Read More About Digital in Financial Institutions


The Power of Digital in Commercial Banking

SCB is leading the way in digitizing commercial banking. Relationship managers remain front and center, but digital technology is dramatically improving the service they provide.

Getting Bank Automation Beyond the Pilot Phase

Robots and artificial intelligence will vastly improve many banking services, including deposits, loans, fraud protection, and mortgage processing. Here’s how to realize the promise of smart processing.

For general information about DigitalBCG in Financial Institutions, please contact Michal Reshef or Rahel Lebefromm.

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DigitalBCG in Financial Institutions